Shipping and policies

Shipping

• We ship within the United States only.
• Shipping is a flat $15 per order, no matter how many tubers you buy.
• Tubers ship late April to early May, depending on the weather, so they don’t freeze on the way to you.
• We can’t combine separate orders, so add everything to your cart before you check out.
• Merch ships year-round, usually within 3–5 business days.

If something’s wrong with your order

We take great care to ship healthy, viable tubers. If one arrives damaged or isn’t viable, here’s what to do:

1. 1Email or message us within 48 hours of delivery.
2. 2Include a photo of the tuber.
3. 3If it’s damaged or not viable, we’ll refund it.

Because we grow in small quantities, we can’t send replacement tubers. We can’t offer refunds more than 48 hours after delivery.

Plant health, including gall

Dahlias are living plants, and like all plants they can carry disease even when no symptoms are visible. Growers commonly estimate that 5–10% or more of dahlias may carry a virus or other disease without showing it.

We work hard to grow healthy stock, but we can’t guarantee any tuber is disease-free. To lower the risk on our farm:

• We clean cutting tools between plants.
• Any plant that looks off is pulled and thrown away, never composted.
• Every tuber is inspected before storage and again before shipping.
• We would never knowingly sell a tuber from a sick plant.

By buying tubers, you accept the natural risk that comes with growing dahlias.

Merch

We want you to love your Hello Dahlia gear.

To start a return or exchange, email us with your order number. Return shipping is paid by the customer unless we made a mistake. Refunds go back to your original payment once we receive the item.

Still have a question?

We’re happy to help with anything about your order or a variety.

Email usBack to the shop